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Find answers, tips, and guides to get the most out of our service
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How to Order
- Browse families and products you love.
- Add items to your cart and review your selection.
- Choose delivery details and available time slots.
- Apply coupons if you have any and select payment method.
- Place your order and track the status in real time.
Ordering Tips
- Use filters to quickly find specific items.
- Save your address for faster checkout next time.
- Check delivery time windows during peak hours.
Delivery Information
Delivery Time
Typical delivery takes 30–45 minutes, depending on location and traffic.
Delivery Fee
Fees vary by distance and branch policy; final amount appears at checkout.
Delivery Tracking
Track your order in the app from preparation to delivery.
Delivery Issues
- Order is late: check the tracker or contact support.
- Wrong or missing items: report via order details.
- Address issue: update your saved addresses for accuracy.
Payment Methods
Cash on Delivery
Pay in cash when your order arrives, where available.
Card Payment
Pay securely with your debit or credit card.
Payment Security
We use industry-standard encryption to keep your payments safe.
Payment Issues
- Card declined: verify details or try another method.
- Charged but no order: contact support with the reference.
- Refund timing: refunds may take 3–7 business days.
Account Management
- Update your profile information anytime.
- Change your password from Profile Settings.
- Manage saved addresses and payment methods.
Order History
View, reorder, and get invoices from your past orders.
Account Issues
- Can’t log in: reset your password or contact support.
- Phone or email change: update from Profile Settings.
- Delete account: contact support to submit a deletion request.
Need more help?
Our team is ready to assist you with any questions or issues.
Call Us
+966 50 123 4567
Email Us
support@aklbyti.com
Live Chat
Available 24/7